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什么是JIRA Service Desk?

客户咨询的窗口。不仅是来自helpdesk用户的问题,还有公司内部警报处理,新service信息发送等任务的处理。

自动化

通过连接JIRA Service Desk,使得重复的任务可以被自动解决处理。

所需费用

只需支付你的代理费,您的客户部分是免费的,3个代理起每月10美金!开始体验吧! 

大家都反应:
客户喜欢使用JIRA Service Desk

JIRA Service是公认的G2Crowd在服务台软件的先驱者,以下是客户选择我们的3个原因。 

使开发人员、运作人员和客服人员一起更好地工作

如果你的开发团队已经使用JIRA Software,可以通过Service Desk在统一平台上连接开发人员、运作人员及客服人员,更有效地解决团队的积压问题。

深受全球超过15,000+IT企业的信任

通过JIRA Service Desk,Twitter降低了80%的支持邮件量

 

与Atlassian合作

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帮助客户帮助自己

自助服务帮助你的客户发现有用的信息。使用智能的、自动化的基于知识的建议,使得获得帮助变得更容易。

和JIRA Software集成

如果你的团队已经使用了JIRA Software,你可以连接IT tickets到您开发团队的待办列表(backlog)。在问题升级之前找到根本原因。

自动化重复的任务

是否你的团队被困在重复的任务或者忘记了重要的请求。设置自动化,让你的代理商能够关注与解决重要的问题,并且减轻工作的负载。

获得ITIL认证的服务台(service desk)

通过服务请求、事件、问题和变更管理,使得你的团队能够简单快捷的获得所需。JIRA Service Desk是被PinkVERIFY™认证过的。

通过健壮的API扩展的你的服务台

利用JIRA Service Desk的优势,并且将其连接和集成到你喜爱的软件工具。用REST API 和开发平台来构建自定义的add-ons,以达到充分利用平台的目的。

See JIRA Service Desk in action. Sign up for a demo.

Don't be a stranger, and get to know JIRA Service Desk. Reserve your spot for a 60-minute demo with live Q&A.

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Supercharge your service desk

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Serve your enterprise at scale

No request goes unresolved with JIRA Service Desk Data Center's high availability and disaster recovery.

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Minimize downtime

Prevent service outages

In the event of unexpected hardware failure, active-active clustering ensures you don't lose access.


Scale service delivery

Feed hungry demand for service desks by increasing capacity instantly. Add extra node clusters without downtime or additional licensing fees.

Scale performance

Keep your data secure

Keep your data secure

Ensure compliance with your enterprise IT, security, and privacy policies by securing your data behind the firewall.

Give more reliable support, faster

Disaster recovery

Disaster recovery allows you to keep your services up and running with index replication and database synchronization.

Mission critical services

Resolve requests at your enterprise's agreed upon SLA, and reduce your MTTR.

Always resilient

Each node in your Data Center cluster increases capacity for concurrent users and provides a consistent user experience under a high load.

Integrations and customization

Fit your organization's needs with JIRA Service Desk Data Center's extensive APIs or add-ons found in the Atlassian Marketplace.

Smarter service management

Use the power of the JIRA platform to customize your workflows, and JIRA Service Desk to automate yourself towards more intelligent service.

IT industry standard

JIRA Service Desk is certified for ITIL, the most widely used service management framework, and at fraction of the cost of competitors.

In 2014, we had 55 outages. In 2015, by applying these [scaling] lessons we'€™ve reduced that number to seven. Now with JIRA Data Center, we believe that number will be even smaller in 2016. — Mike Damman, Cerner Corporation

JIRA Service Desk Data Center

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