客户喜欢使用JIRA Service Desk
通过JIRA Service Desk，Twitter降低了80%的支持邮件量
如果你的团队已经使用了JIRA Software，你可以连接IT tickets到您开发团队的待办列表(backlog)。在问题升级之前找到根本原因。
通过服务请求、事件、问题和变更管理，使得你的团队能够简单快捷的获得所需。JIRA Service Desk是被PinkVERIFY™认证过的。
利用JIRA Service Desk的优势，并且将其连接和集成到你喜爱的软件工具。用REST API 和开发平台来构建自定义的add-ons，以达到充分利用平台的目的。
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Everything you need in a service desk, out of the box
Deliver on SLAs
Nail your Service Level Agreements, every time. Get the important things done first. Configure, click and get going in minutes.
Build a knowledge base
Atlassian Confluence integrates with JIRA Service Desk. Only pay for KB authors and centralize support documentation in a self-service knowledge base.
Report on metrics that matter
Gain visibility into the metrics that matter to your business. Improve performance by catching bottlenecks before they happen.
Stay on top of criticial notifications from anywhere with Atlassian HipChat.
Collaborate in real-time
Share information, increase visibility and contribute knowledge - all in one platform.
Extend your service desk experience
Access 1,800+ add-ons in the Atlassian Marketplace for asset management, surveys and more.
Supercharge your service desk免费试用
Prevent service outages
In the event of unexpected hardware failure, active-active clustering ensures you don't lose access.
Scale service delivery
Feed hungry demand for service desks by increasing capacity instantly. Add extra node clusters without downtime or additional licensing fees.
Keep your data secure
Ensure compliance with your enterprise IT, security, and privacy policies by securing your data behind the firewall.
Give more reliable support, faster
Disaster recovery allows you to keep your services up and running with index replication and database synchronization.
Mission critical services
Resolve requests at your enterprise's agreed upon SLA, and reduce your MTTR.
Each node in your Data Center cluster increases capacity for concurrent users and provides a consistent user experience under a high load.
Integrations and customization
Fit your organization's needs with JIRA Service Desk Data Center's extensive APIs or add-ons found in the Atlassian Marketplace.
Smarter service management
Use the power of the JIRA platform to customize your workflows, and JIRA Service Desk to automate yourself towards more intelligent service.
IT industry standard
JIRA Service Desk is certified for ITIL, the most widely used service management framework, and at fraction of the cost of competitors.
In 2014, we had 55 outages. In 2015, by applying these [scaling] lessons we'€™ve reduced that number to seven. Now with JIRA Data Center, we believe that number will be even smaller in 2016.
Beautifully simple IT service management software
JIRA Service Desk is used by more than 15,000 teams worldwide. Give customers great support, collaborate with software development, and run enterprise-ready IT operations.